Refund policy

At Party Decorz, customer satisfaction is important to us. We want you to shop with confidence, knowing that we’re here to help if something isn’t right with your order.

Return Eligibility

You may be eligible for a return if:

  • The product is unused, unwashed, and in its original condition

  • The item is returned with original packaging, tags, and accessories (if any)

  • The return request is raised within [7 DAYS] of delivery

Items that do not meet these conditions may not be accepted for return.

Return Timeframe

All return requests must be initiated within [7 DAYS] from the date you receive your order. Requests raised after this period may not be eligible for return or refund.

To initiate a return, please contact us at partydecorz02@gmail.com with your order number and reason for return.

Refund Process and Timing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [5-7 Working days]

  • Refunds will be issued to the original payment method used at checkout

  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account

Exchange Options

We offer exchanges for eligible products in cases of size issues, defects, or incorrect items received (subject to availability). If an exchange is not possible, a refund will be issued as per our refund policy.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within [7 DAYS] of delivery by emailing partydecorz02@gmail.com along with clear photos or videos of the issue.

Once verified, we will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products marked as non-returnable or final sale

  • Customized or personalized items

  • Used, damaged, or tampered products (unless received defective)

  • Items returned without original packaging or proof of purchase

Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, return shipping will be covered by Party Decorz

  • For all other eligible returns, customers may be responsible for return shipping costs

Shipping charges (if any) are non-refundable unless the return is due to our error.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: partydecorz02@gmail.com
Store Name: Party Decorz